No matter how busy I was as an admissions officer at an Ivy League school and even when I was a dean of admissions, I responded to every student who contacted me. I came to the lobby of the admissions office to say hello if they were visiting. I replied back to every single email they sent. Simply put, I made sure that I always made myself available when it came to a prospective student, an applicant, and even a denied one.
Part of it was that I remember what it was like to be an intimidated, somewhat lost teenager hoping for someone to listen to me or see something in me that I couldn't see in myself just yet. Part of it was out of fear too. I am worrier. I always have been. I worried that I if I didn't get back to that student who was denied and needed to hear a voice on the other end of the phone to tell them they did nothing wrong that something would happen. I wouldn't be able to live with myself if I just told the receptionist I was too busy to talk or I am simply didn't want to.
"Nowadays, admissions officers' phone numbers and email addresses are harder to get a hold of than a unicorn." TWEET THIS